FAQ

How much does shipping cost? 
The best thing to do is to put your order in your basket and put in your postocde to get a shipping total.We will be adding a shipping fee table overview soon.

What does yarn count mean? How thick is this? Can you tell me about yarn count? 
Yes! Let’s talk about yarn count.

What size cone/ypp/weight/etc is this product? 
Check in the additional information tab on the product listings.  Here’s an example, for long staple cotton hemp.

Do you have stockists? 
Currently, no. We have worked very hard as a family-run shop for years to hopefully give the absolute best customer service and curated yarns and supplies we can. In order to ensure the best service, we currently sell directly and there are no authorised stockists.

Would you advertise in my journal/magazine/book/event/something else?
Maybe! We love to support the weaving community. Get in touch with us. Let’s chat!

I weave a lot. Do you do bulk/wholesale/business discounts?
Our product pricing and shipping are classed as wholesale/bulk. For ease of accessibility and to leave the choice with you, we have no minimum order size and welcome smaller retailer orders, though purchases are more optimal shipping-wise at certain shipping tiers. As the price on the site is already a competitive wholesale price, we do not offer additional discounts on top.

Do you offer sample packs?
Our plan is to offer comprehensive sample packs on the site. We are a tiny team so it’s on the list but please bear with us until we get a chance to do it! We appreciate your understanding.